The IKK Department Teaches East Kalimantan ASN to Be Smart Consumers

The characteristics of smart consumers are to carefully buy goods or services that are needed and not easily affected by promises, promotions and advertisements from sellers. At present, many traders take various promotions, for example through advertising, to provide discounts, to attract buyers.

"As smart consumers, they must dare to sue. If the goods or services purchased are not as promised. According to Law Number 8/1999, the rights held by consumers are the right to be heard opinions and complaints about the goods and services used, "said Dr. Megawati Simanjuntak, academician of the Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University, as a resource in Intelligent Consumer Education for the State Civil Apparatus (ASN) in the East Kalimantan Provincial Government (Kaltim), in the Multipurpose Hall of the East Kalimantan Governor's Office Thursday (9/5).

According to him to take this path, consumers must keep proof of payment and garage cards. Dr. Mega invites smart consumers in careful manner before buying, buying as needed, make sure there is a label for the Indonesian National Standard (SNI), pay attention to the expiration time and pay attention to the Indonesian warranty manual label. And use Indonesian or domestic products.

Dr. Megawati Simanjuntak said that this intelligent consumer education activity is one form of cooperation between the Department of Family and Consumer Sciences, FEMA, after IPB University was previously involved in providing technical training on consumer empowerment index surveys conducted by the Consumer Protection and Goods Supervision, Disperindagkop and UKM Kaltim.

Besides Dr. Mega, this activity also presented the Consumer Dispute Settlement Agency (BPSK) Samarinda, Saiful, SE, M.Sc, the Indonesian E-Commerce Association (IDEA) Dr. Agnes Susanto and Balai POM Samarinda Genta Nila Hadi, S. Si. Apt, MM.

On the same occasion Dr. Agnes Susanto conveyed the trends and challenges of online shopping now that consumers are facilitated with opportunities to curate, share, and collaborate with fellow consumers. Good about their opinions, experiences, desires and needs instantly.

"This condition besides providing the ability for consumers to dominate the market, has also forced changes in seller behavior. Now sellers with their brands must be transparent when carrying out the service process for increasingly smart consumers. So that there is a mutually beneficial relationship, "he explained.

He added, online shopping tips include, choose a trusted online shopping site, choose a seller or seller, use a joint account, carefully buy products, save proof of transactions. "Pay attention to the terms and conditions that apply," he concluded.  (NR)

Published Date : 15-May-2019

Resource Person : Dr. Megawati Simanjuntak

Keyword : smart consumers, Dr. Megawati Simanjuntak, SNI